- Your parcel will need a signature on delivery
- We accept all major Credit Card and Debit cards
- We accept payment through PayPal
- All transactions are carried out in GBP Sterling
- We offer free standard delivery on all orders over £25.00
- All fly orders are posted using Royal Mail’s first class signed for service unless otherwise requested and usually arrive the next working day after dispatch (this is not guaranteed – allow 1-2 working days)
- Box Stickers are send via Royal Mail 48 (Second Class tracked)
- If you do require a guaranteed next day delivery service, we recommend using Royal Mail Special Delivery
- Larger orders are sent using Royal Mail, Parcelforce or Hermes and usually arrive within 1-2 working days (Longer for international orders)
- If you require your order urgently, please contact us at the time of placing your order
- No orders will be dispatched during weekends or public holidays
Returns & refunds
If you are not completely satisfied with your purchase The Fly Shop offer a 7-day money back guarantee providing the items you ordered are unused and in their original packaging.
Please contact us within 7 days of receiving your order to inform us that you will be returning your good, the complete the Returns Form in the 'contact us' section.
The Fly Shop do not cover the cost of the returns postage. We recommend you send your returns parcel insured as we do not hold any responsibility for any returns that are lost in transit.
Once we have received your returned parcel and it has been processed we will issue a refund. This process usually takes up to 7 days. If you have not received your refund after 7 days please contact us.
The original postage cost of your order will not be refunded.
In the unlikely event that your item is faulty on delivery please contact us immediately and we will be happy to offer an exchange.