Terms & Condtions
- We accept all major Credit Card and Debit cards
- We accept payment through PayPal
- All transactions are carried out in GBP Sterling
- Your parcel will need a signature on delivery
- No orders will be dispatched during weekends or public holidays
- It is the responsibility of you, the buyer to ensure your address details are correct at the time of placing your order. We cannot be responsible for any items which are delivered to the wrong address as a result of you putting an incorrect address in. Please contact us if you have put in an incorrect address down and we can update your details and will always do our best to locate your order.
Orders within the United Kingdom;
- We offer free standard delivery on all orders (for flies only) within the UK over £30.00
- All fly orders are posted using Royal Mail’s first class signed for service unless otherwise requested and usually arrive the next working day after dispatch (this is not guaranteed – allow 1-2 working days)
- Box Stickers are send via Royal Mail 48 (Second Class tracked)
- If you do require a guaranteed next day delivery service, we recommend using Royal Mail Special Delivery
- Larger orders are sent using Royal Mail, Parcelforce or UPS and usually arrive within 1-2 working days (Longer for international orders)
- If you require your order urgently, please contact us at the time of placing your order.
- All international orders are send via international tracked and signed
- We offer free standard delivery on all international orders (for flies only) over £100.00
- Larger items are send via UPS
- Customers residing outside the United Kingdom may be subject to additional fees. You as the buyer are responsible for paying any additional costs such as duties, taxes, and customs clearance fees. Fees are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country but we recommend checking with your local government regarding any charges you may incur before placing your order as we cannot be responsible for these.
Returns & refunds
If you are not completely satisfied with your purchase The Fly Shop offer a 7-day money back guarantee providing the items you ordered are unused and in their original packaging.
Please contact us within 7 days of receiving your order to inform us that you will be returning your goods via our Returns Form.
The Fly Shop do not cover the cost of the returns postage. We recommend you send your returns parcel insured as we do not hold any responsibility for any returns that are lost in transit.
Once we have received your returned parcel and it has been processed we will issue a refund. This process usually takes up to 7 days. If you have not received your refund after 7 days please contact us.
The original postage cost of your order will not be refunded.
In the unlikely event that your item is faulty on delivery please contact us immediately and we will be happy to offer an exchange.