Delivery Information
Postage
Please note; It is the responsibility of you, the buyer to ensure your address details are correct at the time of placing your order. We cannot be responsible for any items which are delivered to the wrong address as a result of you putting an incorrect address in. Please contact us if you have put in an incorrect address down and we can update your details and will always do our best to locate your order.
UK Mainland Orders
We dispatch our flies using Royal mail Tracked 24/Royal mail special delivery.
All orders now have end to end tracking and do not require a signature upon delivery. Large letter items will fit through your letter box.
Orders placed before 2pm Monday to Friday are usually dispatched on the same day however this is not guaranteed. Orders placed after 2PM will be dispatched the following working day.
Orders placed after 2.00pm on a Friday will be dispatched on the following Monday (EXCLUDING BANK HOLIDAYS) – if you do need your order dispatching urgently please contact us at the time of placing your order and we will do our upmost to accommodate you.
Our larger products are dispatched using Royal Mail, UPS or DHL.
Our Bespoke Box Stickers are sent by Royal Mail 24. These do not need a signature and will usually fit through a normal size letterbox. If you have ordered a box sticker with any other items please expect your box sticker to follow at a later date.
Delivery charges
Large Letter (Flies only)
- Standard Delivery – Royal Mail Tracked 24 – £3.00 (aims to deliver within 1 – 2 working days)
- Next day delivery – Royal Mail Special Delivery – £8.00 (Guaranteed next day delivery Monday to Saturday)
- Free delivery for orders over £30*
Small Parcel
- Standard Delivery – Royal Mail Tracked 24 – £3.99
Medium Parcel
- Standard Delivery – Royal Mail Tracked 24 – £4.99
Approximate Standard Delivery times
- United Kingdom – 1-2 working days
International Orders
For International delivery orders placed will usually be dispatched the next working day and the delivery time will vary depending on your location – All international deliveries are sent via Royal Mail International tracked and signed. Larger items are sent via UPS.
Delivery charges
- International Delivery (Europe) – £8.50
- International Delivery (Rest of the world) – £12.00
- Free delivery for orders over £100 (Flies only)
Approximate Standard Delivery times
- Europe – 3-5 working days
- Rest of the world – 5-10 working days
Please note; Customers residing outside the United Kingdom may be subject to additional fees.
You as the buyer are responsible for paying any additional costs such as duties, taxes, and customs clearance fees.
Fees are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country but we recommend checking with your local government regarding any charges you may incur before placing your order as we cannot be responsible for these